Commitment to Patient Care

Compass is committed to you, our patient. We will put forth all efforts to assist you in complying with your individualized treatment plan and ensure a healthier and happier outcome for you and your family. We offer value added services, we accept most insurances and have a sliding feel scale to ensure that each person can access the appropriate care.

Patient Rights

• Members have the right to be treated with dignity and respect.
• Members have the right to fair treatment. This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
• Members have the right to have their treatment and other member information kept private. Only by subpoena may records be released without member permission.
• Members have the right to easily access care in a timely fashion.
• Members have the right to know all about their treatment choices. This is regardless of cost or coverage by the member's benefit plan.
• Members have the right to share in developing their plan of care.
• Members have the right to information in a language they can understand.
• Members have the right to have a clear explanation of their condition.
• Members have the right to a clear explanation of their treatment options.
• Members have the right to get information about services and role in the treatment process.
• Members have the right to know the clinical guidelines used in providing and managing their care.
• Members have the right to information about provider work history and training.
• Members have the right to provide input on policies and services.
• Members have a right to know about advocacy and community groups and prevention services.
• Members have a right to freely file a complaint, grievance or appeal and to learn how to do so.
• Members have the right to know about laws that relate to their rights and responsibilities.
• Members have the right to know of their rights and responsibilities in the treatment process.

Patient Responsibilities

• Members-have the responsibility to treat those giving them care with dignity and respect.
• Members have the responsibility to give providers information they need. This is so providers can deliver the best possible care.
• Members have the responsibility to ask their providers questions about their care. This is so they can understand their care and their role in that care.
• Members have the responsibility to follow treatment plans for their care. The plan of care is to be agreed upon by the member and provider.
• Members have the responsibility to follow their agreed upon medication plan.
• Members have the responsibility to tell their provider about medication changes, including medications given to them by others.
• Members have the responsibility to keep their appointments. Members should call their providers as soon as possible if they need to cancel visits.
• Members have the responsibility to let their provider know when the treatment plans no longer work for them.
• Members have the responsibility to let their provider know about problems with paying fees.
• Members have the responsibility to not take actions that could harm others.
• Members have the responsibility to report abuse.
• Members have the responsibility to report fraud.
• Members have the responsibility to openly report concerns about quality of care.